1.2K views
4 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.5

Placed an order 2/18/17 and it finally shipped today, 3/9/17. I sent an email asking about the hold up after two weeks.

No answer was provided. I called four days in a row at various times, and received an outgoing message that said to call back during business hours (I called during business hours EST) or that they were experiencing high call volumes or please hold. I was on hold for 17 minutes during one call. Finally, I spoke to a human today.

She said that there are only four people answering the phones.

Obviously, they have grown to quickly to take care of their clients. I don't care how great this makeup is (IF it is), I will never order more.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I had a similar experience to yours. I am very upset that I still have not received an order placed on April 2nd.

First, I was misled by the Beauty Guide that advertised and encouraged customers to use free shipping but never shared that it was delayed shipping.

Furthermore, as a customer, it is very frustrating seeing a beauty guide receive incentives by mail but it's been 25 days and I haven't received my order. I have called and emailed for the last week and no response.

Guest

Hi. I just wanted to clarify our shipping times.

You actually received your order in the time frame. Flat rate shipping is 11 business days from date of purchase. You received your order in 14 days. 11 business days, then 3 days to receive.

The shipping time frame is listed when you order. Your Beauty Guide should have kept in touch with you as well. Even though you did receive your order within the time frame I will explain that February was a super growing month for us. We have since hired more Customer Care as well as other employees to cover our tremendous growth spurt.

I hope you consider to give Limelight another shot. If you have any questions please feel free to contact me.

Guest

The Mascare Brush needs to be different it does not add Volume!! Love it EXCEPT the Brush!!

Guest
reply icon Replying to comment of Guest-1301348

The brush has since been updated

Limelight By Alcone Reviews

  1. 36 reviews
  2. 14 reviews
  3. 8 reviews
  4. 6 reviews
  5. 7 reviews
Limelight By Alcone reviews